Refund policy

Effective 31 October 2026 · ScanBridge

We want you to buy ScanBridge only after you know it works in your setup. Start with the 14-day free trial; no card is required.

14-day money-back guarantee

If you purchase a license and ScanBridge does not work for your use case, email us within 14 days of purchase for a full refund. Please include your order number, the email used at checkout, and a short description of the problem. We may ask a couple of questions to help fix the issue first.

How refunds are processed

Refunds are issued through the original payment method by our payment processor. Once approved, the refund is usually visible within 5–10 business days, depending on your bank or card issuer. The license key associated with the order will be deactivated.

After 14 days

We do not normally refund purchases after the 14-day window. If you believe you were charged in error, contact us anyway — we will investigate and make it right where appropriate. Nothing in this policy limits mandatory consumer rights in your country.

Chargebacks

Please contact us before opening a chargeback. A chargeback can take longer for everyone and may suspend the associated license while it is investigated.

Contact

Email: support@alezsaham.qzz.io
Subject: “Refund — order #…”